Privacy Policy

Hypr eSIM (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hypresim.com and purchase our eSIM products and services.

By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Personal Information

When you make a purchase or create an account, we may collect:

• Full name
• Email address
• Billing address
• Payment information (processed securely via our payment provider)
• Device information (for eSIM compatibility and activation)

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and approximate location
• Browser type and version
• Pages visited and time spent on our site
• Referring website or source
• Device type and operating system

Cookies and Tracking

We use cookies and similar technologies to improve your browsing experience, analyse site traffic, and personalise content. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your eSIM orders
• Deliver your eSIM activation details (QR code and instructions) via email
• Provide customer support and respond to enquiries
• Send order confirmations and service updates
• Improve our website, products, and services
• Detect and prevent fraud or unauthorised activity
• Comply with legal obligations

We will never sell your personal information to third parties for marketing purposes.

3. Sharing Your Information

We may share your information with trusted third parties only as necessary to provide our services:

• Payment Processors: To securely process your transactions
• eSIM Providers: To activate and deliver your eSIM plan
• Email Service Providers: To send order confirmations and support communications
• Analytics Providers: To understand how our website is used and improve our services
• Legal Authorities: When required by law, regulation, or legal process

All third-party service providers are contractually obligated to protect your data and use it only for the purposes specified.

4. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmission
• Secure payment processing (we never store your full credit card details)
• Regular security audits and monitoring
• Access controls limiting employee access to personal data

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards of data protection.

5. Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct any inaccurate or incomplete information
• Delete your personal data (subject to legal retention requirements)
• Opt out of marketing communications at any time
• Withdraw consent for data processing where consent is the basis

To exercise any of these rights, please contact us at support@hypresim.com. We will respond to your request within 30 days.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Order records are typically retained for up to 3 years for accounting and legal compliance purposes.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised “Last Updated” date. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

• Email: support@hypresim.com
• Website: hypresim.com