Help Center
Everything you need to know about Hypr eSIM. Can't find what you're looking for? Contact us at sales@hypresim.com.
Getting Started
What is an eSIM?
An eSIM (embedded SIM) is a digital version of a traditional SIM card built into your device. It lets you activate a mobile data plan without inserting a physical SIM — just scan a QR code and you're connected.
How do I activate my Hypr eSIM?
Follow the installation instructions supplied with your order. Use an internet connection for setup, select the travel eSIM for mobile data, and apply the roaming settings specified for that plan. Installation and network activation are separate steps.
Which devices are compatible?
Check your exact device model, country variant and carrier-lock status before buying. eSIM support differs between versions of the same phone. A phone supporting eSIM does not establish that a tablet or smartwatch can use the same travel plan. Contact support if you are unsure.
Do I need internet to install my eSIM?
Use a Wi-Fi or mobile data connection for installation. Check your plan's activation rules before installing early, and keep the instructions supplied with your order accessible.
Plans & Pricing
When does my data plan start?
Check the activation trigger and validity rules for the specific plan before installing it. Do not assume every plan starts only on arrival or that installation never starts the validity period. Ask support to confirm the rules if they are not clear in your plan details.
What if I run out of data?
You can buy an additional plan if you need more data. Check whether it requires a new eSIM installation rather than assuming the existing profile can be topped up. Keep an internet connection available for purchase and setup.
Can I use multiple eSIMs at once?
The number of stored and simultaneously active SIMs depends on your device. On supported phones you can keep a home line and use a travel eSIM for data. Review automatic data switching; calls, texts and roaming on the home line remain subject to your home operator's charges.
Are there any hidden fees?
No. The price you see is the price you pay. There are no activation fees, no roaming charges, and no auto-renewal. You know exactly what you're getting before you purchase.
Usage & Coverage
Which countries are covered?
Hypr eSIM provides coverage in 190+ countries worldwide. You can browse our country plans to see all available destinations with detailed coverage information.
Which network operators do you use?
Networks depend on the selected plan. Consult its coverage details or ask support about your itinerary. The Network Operators list is a reference, not a guarantee that every plan supports every listed network.
What speeds can I expect?
You'll get 4G/LTE speeds in most destinations, with 5G available in select countries and cities. Actual speeds depend on the local network conditions and carrier.
Can I make phone calls with an eSIM?
Hypr eSIM plans are data-only. However, you can use apps like WhatsApp, Zoom, FaceTime, or Skype to make voice and video calls over data.
Can I share my data via hotspot?
Hotspot access depends on the plan and device. Confirm that your selected plan permits tethering before relying on it for a laptop or another traveller.
Support & Refunds
What is the refund policy?
We offer a full refund if there is a confirmed technical fault that prevents activation or use. Refund requests must be made before data has been consumed. Please contact our support team at sales@hypresim.com.
How do I contact support?
Our 24/7 support team is available via email at sales@hypresim.com. We typically respond within 30 minutes for urgent issues.
My eSIM isn't working. What should I do?
First, ensure data roaming is enabled for your eSIM profile in Settings. Restart your device and try again. If the issue persists, contact our 24/7 support team and we'll help you get connected.