Frequently Asked Questions
Everything you need to know about Hypr eSIM. Can't find what you're looking for? Contact us at sales@hypresim.com.
Getting Started
What is an eSIM?
An eSIM (embedded SIM) is a digital version of a traditional SIM card built into your device. It lets you activate a mobile data plan without inserting a physical SIM — just scan a QR code and you're connected.
How do I activate my Hypr eSIM?
Purchase your eSIM plan, receive the QR code instantly by email, scan it with your phone's camera, and follow the on-screen instructions. Activation takes just a few taps and under 2 minutes.
Which devices are compatible?
Hypr eSIM works with most modern smartphones, tablets, and smartwatches that support eSIM technology, including iPhone XS and later, Samsung Galaxy S20 and later, Google Pixel 3 and later, and many more. Your device must be carrier-unlocked.
Do I need internet to install my eSIM?
Yes, you need a Wi-Fi or mobile data connection to scan and install the eSIM QR code. We recommend installing at home before you travel so you're ready to connect on arrival.
Plans & Pricing
When does my data plan start?
Your data plan begins when you first connect to a supported network at your destination — not when you purchase or install the eSIM. So you can buy and install before your trip.
What if I run out of data?
You can purchase an additional eSIM plan at any time through our website. Installation takes just a couple of minutes, so you'll be back online in no time.
Can I use multiple eSIMs at once?
Yes! Most eSIM-compatible devices allow you to store multiple eSIM profiles and switch between them. You can keep your primary SIM for calls and texts while using Hypr eSIM for data.
Are there any hidden fees?
No. The price you see is the price you pay. There are no activation fees, no roaming charges, and no auto-renewal. You know exactly what you're getting before you purchase.
Usage & Coverage
Which countries are covered?
Hypr eSIM provides coverage in 190+ countries worldwide. You can browse our country plans to see all available destinations with detailed coverage information.
What speeds can I expect?
You'll get 4G/LTE speeds in most destinations, with 5G available in select countries and cities. Actual speeds depend on the local network conditions and carrier.
Can I make phone calls with an eSIM?
Hypr eSIM plans are data-only. However, you can use apps like WhatsApp, Zoom, FaceTime, or Skype to make voice and video calls over data.
Can I share my data via hotspot?
Yes, most of our plans support tethering/hotspot. You can share your eSIM data connection with other devices like laptops or tablets.
Support & Refunds
What is the refund policy?
We offer a full refund if there is a confirmed technical fault that prevents activation or use. Refund requests must be made before data has been consumed. Please contact our support team at sales@hypresim.com.
How do I contact support?
Our 24/7 support team is available via email at sales@hypresim.com. We typically respond within 30 minutes for urgent issues.
My eSIM isn't working. What should I do?
First, ensure data roaming is enabled for your eSIM profile in Settings. Restart your device and try again. If the issue persists, contact our 24/7 support team and we'll help you get connected.